- Give your customer quick and easy access to your content
- MRO information, spare parts, all in one location
- Improve service and save cost
HyperSIS - Service Information System
Abstract from the Etteplan | Tedopres white paper “Efficiently creating High-Quality Technical Publications: The Tedopres Model”
"To ensure the production of high-quality technical information, all relevant content must be conveyed in such a way that it can be used easily, properly and effectively. Too much, too little information or ambiguous information can lead to confusion, stress and unnecessary effort on the part of readers (Pinchuck, 1955). This may have potentially dangerous consequences, as it may cause human injuries, as well as costly material consequences (Van der Eijk, 1998; Nyberg, Mitamura & Huijsen, 2003).
However, in a world in which products are becoming more complex, it is no surprise that the accompanying technical information is becoming more complex as well. This increases the risk that the content is unclear, while the liability for faulty or incomplete information is becoming a crucial factor.
Nevertheless, product users (including (field service) engineers and consumers) still demand high-quality products, and therefore expect technical information to be directly available and crystal clear. Moreover, product development schedules are increasingly becoming shorter, thereby increasing the pressure on technical publication staff even more due to the time to market. Despite these issues, budgets to support technical publications are shrinking. In response thereto, organizations are focusing on creating technical information more efficiently."
Questions to consider in this regard:
- How easy is it for your product users to find product information?
- How well do your product users understand your information?
- Do you enable your product users to perform MRO (maintenance, repair, overhaul) activities efficiently, i.o.w. in a cost and time effective way?
- In other words, how can we make the right information available to the right end user at the right time?
In order to do so, we need to observe the following requirements:
- Simplified Technical English, for clarity, consistency and reduction of the (English) source text. (reduction of content)
- Simplified Technical Illustrations, to achieve single sourcing of high-quality (3D and 2D) and interactive illustrations (to make interactive illustrations).
- Single Sourcing, to maximize the reusability of content.
- Topic-based authoring, for consistent structure and content element codification (storing and retrieving content).
- Trained and experienced writers on the above mentioned topics.
It is the combination of all five principles that guarantee high-quality and efficient (technical) information, which is also known as the Tedopres Model (request a free copy of our white paper here).
In addition, this also allows one to publish information to various types of media and ensures your content is ‘future-proof’.
But how do we make information available to the end user as soon as they need it?
HyperSIS is Etteplan | Tedopres’ proprietary umbrella name for a range of applications that provide interactive access to (quality) source information. HyperSIS offers immediate interactive access to information (including user/service information, training materials, animations, parts lists) via a 3D model or 2D illustration. The application can be created for various platforms, including laptops or tablets (e.g. iPad).
With HyperSIS, the user is able to get access to information concerning:
- Transport and installation
The information can be presented to the user in various interactive ways, where Etteplan | Tedopres applies various types of techniques, including:
- Interactivity between text and 3D and 2D illustrations
- Augmented Reality
- Voice commands
- Visual tracking
- Links to ERP, Maintenance and Parts Systems (HyperParts)
- Feedback loop
- And much more!
With HyperSIS you will be able to provide the user with the right information at the right time, which can save considerable time in retrieving information, performing MRO activities and ordering parts!
Interactivity between text and illustrations
Simplified Technical Illustrations, a methodology developed by Etteplan | Tedopres, allows an illustration to communicate even clearer to the end user by interactively high-lighting parts of the illustration.
Text-to-speech, voice commands
In case the end user needs to be able to do maintenance, repair or operation activities with both his hands, it would be beneficial if he/she could hear the instructions or interactively work the application through voice commands. Etteplan | Tedopres can help you to achieve this. For a sample, please click here.
Through visual tracking it is possible to have HyperSIS recognize the object you are pointing your camera device at (available on iPad and other tablets), which can be done by scanning a QR code or object recognition. This can save considerable time in retrieving the information for a particular product in case there are many models or types.
This combines the technologies of Simplified Technical Illustrations, text-to-speech and visual tracking. You can also scan the QR code using a camera device with an applicable QR application.
A picture says more than a thousand words, but by making a 3D animation interactively available to the end user, it becomes even more efficient to find information about a part and even order it by a few clicks!
Augmented reality (AR) is a term for a live direct or indirect view of a physical real-world environment whose elements are merged with (or augmented by) virtual computer-generated imagery - creating a mixed reality.
For maintenance and repair activities, the use of Augmented Reality can result in many benefits, as it becomes rather easy to perform these types of activities. Etteplan | Tedopres applies Augmented Reality for maintenance and repair activities and by allowing the end user to give feedback to the manufacturer. In the below example, Etteplan | Tedopres applies Augmented Reality by applying a 3D illustration and animation of a motor in order to show the end-user two steps.
Please click here for the Augmented Reality demo (please follow the instructions on your screen).